Member Experience Specialist — Flexible Schedule & PTO

PF Management Group; Billings (MT); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Company parties

Employee discounts

Flexible schedule

Paid time off

Job summary

PF Management Group in Billings, Montana is seeking a Member Services Representative to enhance our team! This role focuses on delivering an exceptional customer service experience to our members, prospective members, and guests.

You will greet guests, answer their questions, check them in, and ensure the cleanliness of the facility while maintaining a positive and professional attitude. Join us to contribute to creating a healthier Planet!

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are a must.
• Exceptional customer service skills to exceed member expectations.
• Strong listening ability with the capacity to empathize.
• Demonstrated diplomacy in all interactions.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones and assist callers with various questions.
• Check members in, tour and sign up new members.
• Respond to member questions and concerns professionally.
• Conduct purchases on the point of sale system.
• Maintain front desk area and lobby cleanliness.
• Perform regular facility cleaning and upkeep.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Exceptional customer service skills

Education

High School diploma or GED equivalent

Job description

PF Management Group in Billings, Montana is seeking a Member Services Representative to enhance our team! This role focuses on delivering an exceptional customer service experience to our members, prospective members, and guests.

You will greet guests, answer their questions, check them in, and ensure the cleanliness of the facility while maintaining a positive and professional attitude. Join us to contribute to creating a healthier Planet!