Member Experience Specialist

Planet Fitness Franchising, LLC; Great Falls (MT); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Opportunity to enhance people's lives

Dynamic work environment

Job summary

A leading fitness franchise in Great Falls, Montana, is seeking a Member Services Representative to provide top-notch customer service to members and guests. The role involves greeting visitors, answering queries, and ensuring the front desk and facility areas are clean and welcoming. Ideal candidates possess a customer service background, a passion for fitness, and a positive attitude. Join a dynamic team dedicated to enhancing member experiences and promoting a healthier lifestyle.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health is required.
• Punctuality and reliability are a must.
• Exceptional customer service skills to exceed expectations.

Responsibilities

• Greet members and guests to provide exceptional customer service.
• Answer phones and assist callers with inquiries.
• Check in members and facilitate new member sign-ups.
• Respond to member questions and concerns promptly.
• Maintain cleanliness and order at the front desk area.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Exceptional customer service skills

Strong listening skills

Job description

A leading fitness franchise in Great Falls, Montana, is seeking a Member Services Representative to provide top-notch customer service to members and guests. The role involves greeting visitors, answering queries, and ensuring the front desk and facility areas are clean and welcoming. Ideal candidates possess a customer service background, a passion for fitness, and a positive attitude. Join a dynamic team dedicated to enhancing member experiences and promoting a healthier lifestyle.