Member Experience Specialist - Flexible Schedule & Growth

Absolute Recomp; Lombard (IL); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Incentive Opportunity

Employee discounts

Flexible schedule

Opportunity for advancement

Job summary

Absolute Recomp in Lombard, IL is seeking a friendly, customer-focused Team Member to support member experience, retail, and club operations.

You will welcome guests, assist with check-ins, process purchases, maintain merchandising, and help keep locker rooms and common areas clean. Strong communication, a positive attitude, and the ability to multitask in a fast-paced fitness environment are essential. Flexible schedule including mornings, evenings, weekends, and holidays may be required.

Qualifications

• High school diploma or equivalent preferred.
• Customer service, hospitality, retail, or fitness experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using POS systems and technology.
• Team-oriented with a positive attitude.

Responsibilities

• Welcome members and guests with enthusiasm and professionalism.
• Check members in and assist with account questions.
• Answer phones, emails, and member inquiries.
• Resolve basic member concerns and elevate issues when needed.
• Create a positive, high-energy atmosphere.
• Educate members on supplements, apparel, and promotions.
• Process retail purchases accurately.
• Maintain merchandising standards.
• Restock inventory and communicate low stock.
• Complete assigned cleaning and reset rotations.
• Maintain locker rooms, workout areas, and common spaces.
• Complete opening, mid-day, or closing checklists.
• Follow all operational procedures and safety standards.
• Process memberships, freezes, upgrades, and cancellations.
• Maintain accurate member records.
• Handle cash and POS transactions accurately.

Skills

Customer service

Hospitality

Retail experience

Fitness experience

Communication skills

Interpersonal skills

Multitasking

POS systems

Teamwork

Education

High school diploma or equivalent

Tools

POS systems

Job description

Absolute Recomp in Lombard, IL is seeking a friendly, customer-focused Team Member to support member experience, retail, and club operations.

You will welcome guests, assist with check-ins, process purchases, maintain merchandising, and help keep locker rooms and common areas clean. Strong communication, a positive attitude, and the ability to multitask in a fast-paced fitness environment are essential. Flexible schedule including mornings, evenings, weekends, and holidays may be required.