Member Experience Champion - Part-Time, Free Gym Membership

Club Fitness; Belleville (IL); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Free gym memberships

Employee ownership (ESOP)

Medical, Dental, Life & Disability ins

Paid time off

Career growth & training

Local support

Job summary

Club Brands is seeking a Part Time Member Experience Associate in Belleville, IL to welcome members, lead tours, and promote premium fitness amenities. You’ll help maintain a clean facility, assist with tanning and recovery services, and process sales at the front desk while delivering exceptional customer service.

Join a member‑centric team that values energy, connection, and a positive atmosphere. This role supports Kids Club operations as needed and requires a flexible schedule including

Qualifications

• Must be 18 years of age or older.
• Previous customer service or hospitality experience preferred.

Responsibilities

• Greet members and guests promptly with a friendly, positive attitude upon arrival and departure.
• Conduct engaging tours to new and prospective members.
• Maintain cleanliness throughout the club, including equipment and locker rooms, in line with standards.
• Respond promptly and professionally to member requests, inquiries, and concerns.
• Process retail and concession sales accurately.
• Assist members with tanning and recovery amenities.
• Maintain a clean, organized front desk area and follow opening/closing procedures.
• Complete timely and accurate member incident reports.
• Support Kids Club operations as needed: check-in/out children, ensure safety, disinfect toys, communicate with parents.

Skills

Customer service

Communication

Attention to detail

Problem solving

Multitasking

Flexible schedule

Job description

Club Brands is seeking a Part Time Member Experience Associate in Belleville, IL to welcome members, lead tours, and promote premium fitness amenities. You’ll help maintain a clean facility, assist with tanning and recovery services, and process sales at the front desk while delivering exceptional customer service.

Join a member‑centric team that values energy, connection, and a positive atmosphere. This role supports Kids Club operations as needed and requires a flexible schedule including