Member Experience Specialist | Flexible Schedule & Growth

Fit Fusion, LLC; Algonquin (IL); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Job summary

Fit Fusion is seeking a friendly Member Services Representative to welcome members, check in guests, and support daily front desk operations at our Algonquin gym. You will engage members, promote memberships and services, and help create a welcoming, energetic atmosphere.

This role emphasizes customer service, effective communication, and the ability to balance sales with guest experience. Prior gym or service experience is preferred; CPR/AED certification may be required within 30 days of hire.

Qualifications

• Minimum 1 year of experience in a service-oriented position.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check‑in with an alert.
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests,
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area,
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

Skills

Customer service

Communication

Reading and writing

Job description

Fit Fusion is seeking a friendly Member Services Representative to welcome members, check in guests, and support daily front desk operations at our Algonquin gym. You will engage members, promote memberships and services, and help create a welcoming, energetic atmosphere.

This role emphasizes customer service, effective communication, and the ability to balance sales with guest experience. Prior gym or service experience is preferred; CPR/AED certification may be required within 30 days of hire.