Member Experience Specialist | Flexible Schedule & Growth

Crunch Fitness - Fit Fusion, LLC; Mount Prospect (IL); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Job summary

Crunch Fitness - Fit Fusion, LLC in Mount Prospect, IL is seeking a friendly Member Services Representative to greet members, assist with memberships, and promote club services. This role focuses on delivering an exceptional member experience and contributing to a fiercely fun environment.

Daily duties include engaging with guests, processing membership and retail sales, managing check-ins, communicating events, and coordinating with managers to resolve member requests; a professional, energetic

Qualifications

• Minimum 1 year of experience in a service-oriented position.
• Effective communication and strong reading/writing skills.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days).

Responsibilities

• Greets members and guests to boost engagement and retention.
• Assists with membership, retail, and tanning product sales.
• Promotes privileges like tanning, group fitness, SG training, and childcare.
• Delivers on new member enrollment expectations.
• Checks in members and guests per procedures; resolves check-in alerts.
• Answers phones in a courteous, professional manner.
• Notifies guests of events and forwards requests to a manager.
• Maintains professional, courteous disposition and knowledge of club services.

Skills

Customer service

Communication

Tools

CPR/AED certification

Job description

Crunch Fitness - Fit Fusion, LLC in Mount Prospect, IL is seeking a friendly Member Services Representative to greet members, assist with memberships, and promote club services. This role focuses on delivering an exceptional member experience and contributing to a fiercely fun environment.

Daily duties include engaging with guests, processing membership and retail sales, managing check-ins, communicating events, and coordinating with managers to resolve member requests; a professional, energetic