Member Experience Specialist — Flexible Schedule & Growth

pfcareers; Hammonton (NJ); Vor Ort; USD 19.000 - 25.000; Vollzeit

Benefits dieser Stelle

Opportunity for advancement

Training & development

Flexible schedule

Zusammenfassung

The Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

You will greet visitors, sign up new members, conduct tours, assist with account updates, respond to questions promptly, and escalate to management as needed while helping maintain a clean, welcoming club environment.

Qualifikationen

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; ability to interact positively with members and coworkers.
• Strong listener with the ability to empathize and solve problems.
• Diplomacy in all interactions with appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Aufgaben

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including answering phones, checking members into the system, new member sign-up and tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and escalate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Ausbildung

High School diploma/GED equivalent

Jobbeschreibung

The Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

You will greet visitors, sign up new members, conduct tours, assist with account updates, respond to questions promptly, and escalate to management as needed while helping maintain a clean, welcoming club environment.