Member Experience Specialist - Flexible Schedule

Planet Fitness - Cambridge Fitness; Mentor (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible schedule

Free food & snacks

Free uniforms

Training & development

Free black card membership

Mentorship

Opportunities for advancement

Ongoing leadership training

Full time employee health insurance

Job summary

A leading fitness franchise is seeking a Team Member in Mentor, Ohio, to enhance member experiences through outstanding customer service. Responsibilities include greeting members, handling inquiries, and maintaining club cleanliness. Ideal candidates will have a passion for fitness, excellent communication skills, and the ability to foster a positive environment. Full-time benefits include health insurance and professional growth opportunities. If you love fitness and enjoy working with people, this is an excellent opportunity.

Qualifications

• At least 18 years of age required.
• Exceptional customer service skills; able to exceed member's expectations.
• Demonstrate diplomacy in all interactions.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones and assist callers with various questions.
• Check members into the system and sign up new members.
• Conduct tours for prospective members.
• Facilitate updates to members' accounts and respond to inquiries.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Positive attitude

Punctuality and reliability

Exceptional customer service skills

Strong listening skills

Diplomacy in interactions

Education

High School diploma/GED equivalent

Job description

A leading fitness franchise is seeking a Team Member in Mentor, Ohio, to enhance member experiences through outstanding customer service. Responsibilities include greeting members, handling inquiries, and maintaining club cleanliness. Ideal candidates will have a passion for fitness, excellent communication skills, and the ability to foster a positive environment. Full-time benefits include health insurance and professional growth opportunities. If you love fitness and enjoy working with people, this is an excellent opportunity.