Member Experience Specialist - Flexible Schedule

Crunch Fitness - Fit Fusion LLC; Denver (CO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Job summary

Fit Fusion is seeking a friendly Member Service Representative to greet members, support enrollment, and promote gym programs at our Denver club.

You will handle check-ins, answer phones, process memberships and retail sales, and help deliver an exceptional member experience. CPR/AED certification is required within 30 days of hire. Flexible schedule and opportunities for advancement are available.

Qualifications

• Minimum 1 year of experience in a service-oriented position.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

Responsibilities

• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check‑in with an alert.
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests,
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area,
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

Job description

Fit Fusion is seeking a friendly Member Service Representative to greet members, support enrollment, and promote gym programs at our Denver club.

You will handle check-ins, answer phones, process memberships and retail sales, and help deliver an exceptional member experience. CPR/AED certification is required within 30 days of hire. Flexible schedule and opportunities for advancement are available.