Member Experience Specialist — Flexible Schedule

Fit Fusion, LLC; Colorado Springs (CO); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Job summary

A fitness service company in Colorado Springs is looking for a Member Service Representative to enhance member engagement while ensuring excellent customer service. Responsibilities include greeting members, assisting with sales, promoting membership privileges, and maintaining the front desk area. The ideal candidate should have customer service experience, effective communication skills, and must secure CPR/AED certification within 30 days of hire.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively, with proficiency in reading and writing skills.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greets all members & guests to foster member engagement and retention.
• Assists with membership, retail, and tanning product sales.
• Delivers on new member enrollment expectations and communicates special events.
• Maintains a clean and organized work area.

Skills

Customer service orientation

Communication skills

Ability to lift 50lb

Job description

A fitness service company in Colorado Springs is looking for a Member Service Representative to enhance member engagement while ensuring excellent customer service. Responsibilities include greeting members, assisting with sales, promoting membership privileges, and maintaining the front desk area. The ideal candidate should have customer service experience, effective communication skills, and must secure CPR/AED certification within 30 days of hire.