Member Experience Specialist - Flexible Gym Schedule

Planet Fitness; Hastings (MI); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Growth opportunities

Set Schedule

Medical insurance

Dental insurance

Vision insurance

Referral bonus

Night shift premium

Black Card membership

401(k) match

Profit sharing

Clean workplace

EAP

Job summary

Planet Fitness in Hastings, MI is seeking a Customer Service Representative to join our team. You will provide superior customer service to members, prospective members and guests, ensuring an exceptional, judgment-free member experience.

Responsibilities include greeting members, answering phones, checking in members, giving club tours, signing up new members and maintaining a clean facility. The role offers a FT schedule with a $1 premium for night hours and benefits like insurance and 401(k)

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Customer service experience preferred.
• Continual standing and walking during your shift.
• Continual talking to members and potential members in person and on the phone during your shift.
• Must be able to lift 45 pounds.

Responsibilities

• The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.

Skills

Customer service

Phone etiquette

In-person service

Job description

Planet Fitness in Hastings, MI is seeking a Customer Service Representative to join our team. You will provide superior customer service to members, prospective members and guests, ensuring an exceptional, judgment-free member experience.

Responsibilities include greeting members, answering phones, checking in members, giving club tours, signing up new members and maintaining a clean facility. The role offers a FT schedule with a $1 premium for night hours and benefits like insurance and 401(k)