Member Experience Specialist (Cash & Service)

First Command Financial Services, Inc.; Norwood (OH); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

First Command Financial Services, Inc. is seeking a Member Experience Representative I to deliver exceptional service and accurately process cash and inquiry transactions.

The role involves engaging with members, making referrals, and adhering to policies while maintaining cash drawers and handling miscellaneous duties. Successful candidates will have a High School Diploma or equivalent, ability to learn banking software, and prior retail service exposure.

Qualifications

• Must have a High School Diploma or equivalent or ten years of related work experience.
• Some post-secondary education is preferred.
• Must be able to learn and apply a variety of software applications.
• Must have accurate keyboarding skills.
• Prior experience in a retail service environment to include cash handling and member service preferred.
• While performing the duties of this job, the partner is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The partner is frequently required to walk and sit. The partner is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• The partner must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Responsibilities

• Provide extraordinary member service by being knowledgeable, engaging with members, and processing transactions accurately.
• Listen actively and identify appropriate referrals for products and services to save members time and money.
• Ensure policies and risk controls are followed and report gaps to leadership.
• Balance assigned cash drawer at end of each workday.
• Perform miscellaneous duties such as end of day activities, filing, answering phones, and maintaining supplies.

Skills

Customer service

Cash handling

Keyboarding

Banking software

Retail experience

Communication

Education

High School Diploma or equivalent (or 10 years experience)

Some post-secondary education preferred

Tools

Banking software

POS systems

Job description

First Command Financial Services, Inc. is seeking a Member Experience Representative I to deliver exceptional service and accurately process cash and inquiry transactions.

The role involves engaging with members, making referrals, and adhering to policies while maintaining cash drawers and handling miscellaneous duties. Successful candidates will have a High School Diploma or equivalent, ability to learn banking software, and prior retail service exposure.