Member Experience & Sales Specialist

Educational Systems Federal Credit Union; Derwood (MD); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Educational Systems FCU in Derwood, MD is seeking a motivated Member Experience Coordinator to deliver exceptional member service, inform members about all Credit Union services, and effectively cross-sell solutions that meet their needs.

The role blends teller responsibilities with member services, directing branch traffic, supporting the Branch Manager, and fostering a friendly, member-focused sales culture. Flexibility for extended hours, weekends, and evenings is required.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Two or more years of customer service experience required.
• One year of financial services experience preferred.
• Ability to multitask and meet sales goals.
• Excellent verbal and written communication skills.
• Ability to handle confidential information.
• Experience in a financial institution environment helpful.
• Ability to lift 25 pounds and use a computer for long periods.

Responsibilities

• Provide information on all Credit Union services and cross-sell products.
• Direct branch traffic to improve efficiency and service.
• Support Branch Manager in maintaining a member-focused sales culture.
• Deliver exceptional member service and resolve inquiries.

Skills

Customer service

Sales skills

Interpersonal skills

Communication

Multitasking

Confidential info

Financial services

Physical stamina

Education

High school diploma or GED

Associate degree preferred

Job description

Educational Systems FCU in Derwood, MD is seeking a motivated Member Experience Coordinator to deliver exceptional member service, inform members about all Credit Union services, and effectively cross-sell solutions that meet their needs.

The role blends teller responsibilities with member services, directing branch traffic, supporting the Branch Manager, and fostering a friendly, member-focused sales culture. Flexibility for extended hours, weekends, and evenings is required.