Teller Manager

FreeStar Financial Credit Union; Clinton Charter Township (MI); Presencial; USD 52.000 - 65.000; Tempo integral

Benefícios oferecidos por esta vaga

4 weeks PTO available in the firstyear

401k with up to a 6% match

Work/Life balance, 40 hour week

Resumo da vaga

FreeStar Financial Credit Union seeks a dynamic Teller Manager to lead the Clinton Township Branch. You will supervise tellers, ensure accurate handling of member transactions, and drive service quality and cross-sell performance.

Ideal candidates have supervisory and sales experience, strong communication skills, and familiarity with regulatory requirements. This on-site role offers a stable 40-hour week and benefits within a supportive community environment.

Qualificações

• Experience supervising teller teams and daily operations.
• Proven ability to drive member sales and cross-sell products.
• Strong communication and organizational skills for a branch.
• Knowledge of federal regulations affecting tellers.

Responsabilidades

• Oversee teller area operations, including scheduling and work distribution.
• Guide tellers to accurately handle member transactions and inquiries.
• Ensure compliance with policies and regulatory requirements.
• Train and cross-train staff across all teller functions.
• Meet member needs through product recommendations and service quality.

Conhecimentos

Supervisory experience

Sales experience

MS Office proficiency

Verbal & written communication

Organizational skills

Regulatory knowledge

Formação

Associates Degree preferred

Ferramentas

Microsoft Office

Descrição da vaga

FreeStar Financial Credit Union is looking for a dynamic and outgoing professional to join our Branch Leadership. If you would love to use your skills to shape the future of the credit union, this could be the role for you!

Job Location: Clinton Township Branch

Days: Monday Thru Friday w/ occasional Saturdays

Hours: 8 AM - 5 PM

Benefits:

• 4 weeks PTO available in the first year
• 401k with up to a 6% match
• Work/Life balance, 40 hour week

Position Purpose:

The primary purpose of the Teller Manager is to assist FreeStar Financial Credit Union in fulfilling our mission to positively impact the lives of our members, team members, and community through making meaningful connections and progressive financial solutions.

This is accomplished by identifying member needs, every member, every time, and supervision of the teller area including guidance of tellers in the efficient and accurate handling of members needs. Resolution of member problems, teller issues and applicable work-related matters. Ensure high levels of accuracy and efficiency in all transactions.

What You'll Do In This Role:

Ensure team members provide efficient and accurate service to members for all transactions, including but not limited to account status and activity inquiries, check cashing, deposits, withdrawals, transfers, loan payments, and the resolution of eService issues, both in person and over the phone.

Ensure department standards are observed at all times.

Responsible for teller operations including scheduling, assignment of work, assist in problem solving and complex transactions.

Ability to explain policies and procedures to tellers as well as members as necessary. Ensure compliance in all applicable areas including updating team of any changes or requirements in policy or procedure.

Ensure that team members are fully trained and cross-trained in all phases of their particular job.

Meet member needs by cross-selling all products and services offered by the credit union. Expected to meet minimum performance expectations as established by the leadership team.

Responsible for ensuring team members meet their minimum performance expectations as established by the leadership team.

Develop and maintain effective relationships and exhibit the ability to resolve team member issues.

Evaluate job performance by timely completion of team member performance appraisals that should include positive redirection and feedback to ensure their success.

Schedule and conduct regular team member meetings to discuss credit union operations such as areas needing improvement, new products or services, changes in policy or procedure. Encourages open communications and the exchange of ideas or concerns.

Perform or assist in the audit of teller outages, initiating disciplinary actions if applicable.

What You'll Bring To FreeStar Financial:

• Associates Degree preferred.
• Minimum of one-year experience in the financial industry.
• Minimum of one year of supervisory experience.
• Previous sales experience required.
• Verbal, written, and interpersonal communication skills.
• Proficient in Microsoft Office (Word, Excel, and Outlook).
• Ability to organize and manage multiple priorities.
• Must have knowledge of various federal regulations and the responsibilities relating to each act of the following:
• Right to Financial Privacy Act
• Regulation E (EFTS)
• Regulation CC (Funds Availability)
• Regulation Z (Truth in Lending)
• Truth in Savings Act
• Bank Secrecy Act (BSA)

What You'll Get Working at FreeStar Financial:

Partner with a talented team helping to provide financial solutions to our members!

Be part of an environment where our service to each other is just as important as our service to our members!

A wonderful opportunity to expand your skillset and develop professionally!

Join a Credit Union culture that makes an impact in the community!

Join an organization which appreciates and promotes having balance in your life!

A competitive compensation structure which rewards the contributions of our team members!