Branch Concierge & Member Services Advisor

FreeStar Financial; Saint Clair Shores (MI); Presencial; USD 30.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

120 hours PTO in the 1st year

Affordable healthcare/dental/vision at

401k with up to 6% match

Up to a 5% annual incentive bonus

Descripción de la vacante

FreeStar Financial Credit Union in St. Clair Shores is seeking an entry level Branch Service Representative. You will be the first point of contact for members, delivering friendly, professional service and guiding them through banking tasks.

You will support member relationships through account servicing, transactions, and education while helping shift the branch toward a technology-enabled service model. On-site role with weekday schedule and occasional Saturdays.

Formación

• High School Diploma or equivalent.
• Minimum of one year of experience in the financial industry.
• Knowledge of federal regulations (Right to Financial Privacy Act, Regulation E, Regulation CC, Regulation ZZ, Truth in Savings Act, Bank Secrecy Act).

Responsabilidades

• Act as the first point of contact, creating a highly personalized, welcoming, and solution-oriented experience for every member.
• Operate as a concierge and advisor, helping members confidently use technology while ensuring complex needs receive hands-on support.
• Support the transformation from a traditional teller line to a technology-enabled service model.
• Build relationships that drive product penetration, digital engagement, and long-term member loyalty.

Conocimientos

Customer service

Professionalism

Educación

High School Diploma or equivalent

Descripción del empleo

FreeStar Financial Credit Union in St. Clair Shores is seeking an entry level Branch Service Representative. You will be the first point of contact for members, delivering friendly, professional service and guiding them through banking tasks.

You will support member relationships through account servicing, transactions, and education while helping shift the branch toward a technology-enabled service model. On-site role with weekday schedule and occasional Saturdays.