Member Experience Specialist – Financial Services

Gesa Credit Union; Lynnwood (WA); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, Vision, and Life Ins.

20 days PTO + 10 holidays

401(k) Match

Incentive Program

Tuition Assistance & Student Loan Rep.

Commuter Benefits

Volunteer PTO

Product discounts

Engaging Work Environment

Rewards and Recognition

Job summary

Gesa Credit Union in Washington state is seeking a Member Contact Center Specialist to deliver outstanding service across phone, email, chat, and other channels. You will accurately handle member inquiries, resolve concerns, and promote credit union products with empathy and knowledge.

Success comes from strong communication, product literacy, and adherence to privacy and security standards while maintaining timely follow‑ups and high member satisfaction.

Qualifications

• High school diploma or equivalent
• At least 2 years in customer service/financial services/retail/contact center
• Proficient with Microsoft Office; familiarity with call center programs
• Some travel may be required for training or duties
• Comfort with online systems and technology

Responsibilities

• Provides exceptional member service via phone email chat and other channels
• Assist members with disputes around debit/credit cards, fraud etc.
• Resolve member concerns, take ownership, follow up as needed
• Demonstrates knowledge of credit union products and services
• Documents member interactions and transactions accurately in systems
• Meets or exceeds KPIs and adherence metrics
• Protects member information following privacy and security requirements
• Mentors peers and provides on-the-job training

Job description

Gesa Credit Union in Washington state is seeking a Member Contact Center Specialist to deliver outstanding service across phone, email, chat, and other channels. You will accurately handle member inquiries, resolve concerns, and promote credit union products with empathy and knowledge.

Success comes from strong communication, product literacy, and adherence to privacy and security standards while maintaining timely follow‑ups and high member satisfaction.