Member Contact Center Rep — Remote Eligible

Gesa Credit Union; United States; Hybrid; USD 23,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401(k) Match

Tuition Assistance

Paid Time Off

Volunteer time off

Commuter Benefits

Product discounts

Job summary

Gesa Credit Union is seeking a Member Contact Center Representative to deliver exceptional service to members by phone and email while promoting deep, lasting relationships. The role emphasizes problem resolution, policy knowledge, and proactive member support in a fast-paced call center environment.

After 90+ days, the position is eligible to work from home remotely for residents of Washington state, with competitive pay and incentives offered by Gesa Credit Union.

Qualifications

• Minimum of a high school diploma.
• Minimum of one (1) year experience in a contact center environment.
• Minimum of (1) year in a credit union or financial institution.

Responsibilities

• Provides exceptional service to promote deep and lasting member relationships.
• Answers general inquiries and performs account maintenance via phone or email channels.
• Meets/exceeds key performance indicators (KPIs) expectations.
• Researches and resolves problems under the guidance of MCC Leadership or MCC Lead with urgency.
• Takes ownership of member concerns, sets expectations, and provides prompt follow-up/resolution.
• Identifies opportunities to offer additional credit union products, promotions, and services to members and generates referrals.
• Maintains knowledge of credit union policies, procedures, and regulations.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Team player

Microsoft Office

Call center software

Education

High School Diploma

Tools

Microsoft Office

Call center software

Job description

Gesa Credit Union is seeking a Member Contact Center Representative to deliver exceptional service to members by phone and email while promoting deep, lasting relationships. The role emphasizes problem resolution, policy knowledge, and proactive member support in a fast-paced call center environment.

After 90+ days, the position is eligible to work from home remotely for residents of Washington state, with competitive pay and incentives offered by Gesa Credit Union.