Remote Member Care Specialist – WA Eligible

Gesa Credit Union; Lynnwood (WA); Remote; USD 24,000 - 41,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, Vision, and Life Ins.

Paid Time Off 20 days + 10 holidays

401(k) Match

Incentive Program

Tuition Assistance and Student Loan 
-

Commuter Benefits

Volunteer time off

Product discounts

Engaging Work Environment

Rewards and Recognition Programs

Job summary

Gesa Credit Union seeks a Member Contact Center Representative to deliver exceptional service to members via phone, email, and other channels. You will authenticate members, perform authorized account maintenance, document interactions, and escalate issues as needed to ensure timely resolutions.

The role emphasizes building trusted relationships, identifying member needs, and promoting appropriate products while adhering to privacy, regulations, and fraud-prevention practices.

Qualifications

• Minimum of a high school diploma or equivalent.
• Minimum of one year of experience in customer service, financial services, retail, contact center, or professional administrative support roles.
• Familiarity with online systems and other technology.
• Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired.

Responsibilities

• Provide exceptional service to promote deep and lasting member relationships.
• Answer general inquiries, authenticates members, documents interactions accurately, and perform authorized account maintenance through phone, email, and other supported service channels.
• Meet or exceed established expectations for productivity, quality, schedule adherence, and member satisfaction.
• Research and resolve problems under the guidance of MCC Leadership or MCCR Lead with a sense of urgency.
• Take ownership of member concerns, sets the expectations, and provides prompt follow-up/resolution.
• Identify opportunities to offer relevant credit union products, promotions, and services and generate appropriate referrals that deepen member relationships.
• Maintain current knowledge of credit union products, services, policies, procedures, regulations, privacy requirements, and fraud-prevention practices.
• Communicate clearly, professionally, and accurately with members and team members through supported service channels.
• Perform other duties as assigned.

Skills

Customer service

Excellent communication

Multitasking

Teamwork

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Gesa Credit Union seeks a Member Contact Center Representative to deliver exceptional service to members via phone, email, and other channels. You will authenticate members, perform authorized account maintenance, document interactions, and escalate issues as needed to ensure timely resolutions.

The role emphasizes building trusted relationships, identifying member needs, and promoting appropriate products while adhering to privacy, regulations, and fraud-prevention practices.