Member Experience & Care Specialist

Gesa Credit Union; Richland (WA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, Vision, and Life Ins

20 days/year PTO + 10 holidays

401(k) Match

Incentive Program

Tuition Assistance

Commuter Benefits

Volunteer Time Off

Product discounts

Engaging Work Environment

Rewards and Recognition Programs

Job summary

Gesa Credit Union in Richland, WA seeks a Member Contact Center Specialist to deliver outstanding service across phone, email, chat, and other channels. You will resolve member concerns, demonstrate empathy, and promote relevant products and self-service options, while adhering to policies and quality metrics.

You will need a high school diploma and at least two years of customer service experience in financial services or similar, plus proficiency with Microsoft Office and call-center tools.

Qualifications

• Minimum of a high school diploma or equivalent.
• Minimum of two years experience in a customer service, financial services, retail, contact center, or professional administrative support roles.
• Proficient with Microsoft Office software; familiarity with call center programs desired.
• Some travel may be required to complete training or fulfill duties.

Responsibilities

• Provide exceptional member service via phone, email, chat, and other channels.
• Assist members with disputes around debit/credit cards, fraud, or other functions.
• Resolve member concerns with ownership and timely follow-up.
• Maintain knowledge of credit union products, services, policies, and procedures.
• Meet or exceed individual KPIs and performance standards.
• Document member interactions and transactions accurately in applicable systems.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Education

High school diploma

Tools

Microsoft Office

Job description

Gesa Credit Union in Richland, WA seeks a Member Contact Center Specialist to deliver outstanding service across phone, email, chat, and other channels. You will resolve member concerns, demonstrate empathy, and promote relevant products and self-service options, while adhering to policies and quality metrics.

You will need a high school diploma and at least two years of customer service experience in financial services or similar, plus proficiency with Microsoft Office and call-center tools.