Senior Member Services Specialist

Silver State Schools Credit Union; Las Vegas (NV); On-site; USD 40,000 - 50,000; Full time

Job summary

A financial institution in Las Vegas is seeking a Senior Call Center Representative. In this role, you will provide outstanding service, assisting members with transactions via phone, email, and chat. Key responsibilities include answering inquiries, cross-selling products, and managing high call volumes. The ideal candidate will have 2-5 years of experience in a financial call center, strong communication skills, and the ability to identify member needs. This role requires dedication to excellent member service and collaboration within a fast-paced team environment.

Qualifications

• 2-5 years experience in a financial call center preferred.
• Strong communication and customer interaction skills.
• Ability to manage high volume calls effectively.

Responsibilities

• Assist members with account transactions over calls.
• Respond to inquiries and provide suitable solutions.
• Cross-sell credit union products based on member needs.

Skills

Communication

Customer service

Problem-solving

Time management

Education

High School diploma or GED

Job description

A financial institution in Las Vegas is seeking a Senior Call Center Representative. In this role, you will provide outstanding service, assisting members with transactions via phone, email, and chat. Key responsibilities include answering inquiries, cross-selling products, and managing high call volumes. The ideal candidate will have 2-5 years of experience in a financial call center, strong communication skills, and the ability to identify member needs. This role requires dedication to excellent member service and collaboration within a fast-paced team environment.