Member Experience Center Agent — Growth & Bonus Opportunities

Blaze Credit Union; Falcon Heights (MN); On-site; USD 34,715 - 40,639; Full time

Benefits offered by this job

Competitive wages

Bonus opportunities for Saturday work

Development opportunities through career pathways

Low-cost medical insurance

401k contribution

Job summary

A community-focused financial institution in Falcon Heights is seeking a full-time Member Service Representative. This role involves assisting members over the phone and providing excellent service. The ideal candidate will have a minimum of 3 years experience in a financial institution, strong communication skills, and the ability to work independently. This position offers competitive wages, bonuses for Saturday shifts, and a variety of benefits including medical, dental, and a 401k plan.

Qualifications

• Minimum of 36 months experience working in a financial institution required.
• Experience in a financial services industry call center is a plus.
• Ability to work effectively in a diverse environment.

Responsibilities

• Answer incoming telephone calls and electronic messages in a professional manner.
• Process transactions, research and resolve member questions and disputes.
• Provide technical support for automated services.

Skills

Excellent Member service skills

Excellent verbal and written communication skills

Ability to problem solve and multi-task

Reliability to work scheduled shifts

Education

Minimum High School degree or GED

Job description

A community-focused financial institution in Falcon Heights is seeking a full-time Member Service Representative. This role involves assisting members over the phone and providing excellent service. The ideal candidate will have a minimum of 3 years experience in a financial institution, strong communication skills, and the ability to work independently. This position offers competitive wages, bonuses for Saturday shifts, and a variety of benefits including medical, dental, and a 401k plan.