Member Experience Specialist (Loyalty & Support)

Rewards Network; Chicago (IL); Hybrid; USD 27,552 - 31,684; Full time

Benefits offered by this job

401(k) plan with company match

Generous dining reimbursement

Comprehensive benefits package

Job summary

A leading financial services provider in Chicago seeks a Member Services Representative to provide exceptional customer service. This hybrid role requires 2-3 days in the Chicago office, focusing on resolving member inquiries and ensuring satisfaction. Candidates should have a high school diploma and at least 2 years of customer service experience. Benefits include a comprehensive package with competitive pay ranging from $20-$23 per hour based on experience.

Qualifications

• At least 2 years of inbound call center or customer service experience.
• Ability to type 30 WPM.
• Strong written and verbal communication skills.

Responsibilities

• Answer high-volume inbound calls and emails from members.
• Serve as subject matter expert for loyalty rewards programs.
• Analyze member account issues and negotiate resolutions.

Skills

Customer service

Communication skills

Attention to detail

Education

High School Diploma or GED

Tools

Call center software

AS400 system

Microsoft Office

Job description

A leading financial services provider in Chicago seeks a Member Services Representative to provide exceptional customer service. This hybrid role requires 2-3 days in the Chicago office, focusing on resolving member inquiries and ensuring satisfaction. Candidates should have a high school diploma and at least 2 years of customer service experience. Benefits include a comprehensive package with competitive pay ranging from $20-$23 per hour based on experience.