Member Experience Specialist (Loyalty & Support)

Rewards Network; Chicago (IL); Hybrid; USD 27.552 - 31.684; Vollzeit

Benefits dieser Stelle

401(k) plan with company match

Generous dining reimbursement

Comprehensive benefits package

Zusammenfassung

A leading financial services provider in Chicago seeks a Member Services Representative to provide exceptional customer service. This hybrid role requires 2-3 days in the Chicago office, focusing on resolving member inquiries and ensuring satisfaction. Candidates should have a high school diploma and at least 2 years of customer service experience. Benefits include a comprehensive package with competitive pay ranging from $20-$23 per hour based on experience.

Qualifikationen

• At least 2 years of inbound call center or customer service experience.
• Ability to type 30 WPM.
• Strong written and verbal communication skills.

Aufgaben

• Answer high-volume inbound calls and emails from members.
• Serve as subject matter expert for loyalty rewards programs.
• Analyze member account issues and negotiate resolutions.

Kenntnisse

Customer service

Communication skills

Attention to detail

Ausbildung

High School Diploma or GED

Tools

Call center software

AS400 system

Microsoft Office

Jobbeschreibung

A leading financial services provider in Chicago seeks a Member Services Representative to provide exceptional customer service. This hybrid role requires 2-3 days in the Chicago office, focusing on resolving member inquiries and ensuring satisfaction. Candidates should have a high school diploma and at least 2 years of customer service experience. Benefits include a comprehensive package with competitive pay ranging from $20-$23 per hour based on experience.