Member Experience Specialist - Evening Shift with Growth

Planet Fitness; Strongsville (OH); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

PTO for all employees

401K with employer match up to 4%

Health insurance options: medical/dent

Vision and life insurance options

Short-Term Disability 100% companyPaid

Employee Assistance Program

Free Planet Fitness Black Card

Job summary

Planet Fitness in Strongsville, OH is hiring a Customer Service Representative for the second shift. Starting pay is $12 per hour with hourly increases at defined milestones. Schedule is Monday–Friday, 3pm–11pm, with opportunities for advancement.

Responsibilities include greeting members, processing sign-ups, answering questions, and promoting fitness classes while ensuring a clean, safe club environment. Prior customer service experience and basic computer skills are preferred.

Qualifications

• Customer service experience required or preferred.
• Basic computer proficiency required.
• Must be 18 years of age or older.

Responsibilities

• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote fitness instruction classes to active and new members.
• Provide a clean, sanitized and safe club environment.

Skills

Customer service experience

Basic computer skills

Education

High school diploma/GED

Job description

Planet Fitness in Strongsville, OH is hiring a Customer Service Representative for the second shift. Starting pay is $12 per hour with hourly increases at defined milestones. Schedule is Monday–Friday, 3pm–11pm, with opportunities for advancement.

Responsibilities include greeting members, processing sign-ups, answering questions, and promoting fitness classes while ensuring a clean, safe club environment. Prior customer service experience and basic computer skills are preferred.