Gym Member Experience Specialist — Part-Time

Planet Fitness; Akron (OH); On-site; USD 14,000 - 19,000; Part time

Benefits offered by this job

Growth opportunities

Hourly pay increases

Shift-differential pay

Paid time off

Employee Assistance Program

Free Black Card Membership

Job summary

Planet Fitness in Akron, OH is seeking a Part-Time Customer Service Representative starting at $12 per hour. You will handle member interactions, answer phones, assist with sign-ups, and maintain a safe, clean club environment on weekends.

Hourly increases occur at 180 days, 1 year, and every 6 months after the first year, based on anniversary date. Night and weekend shifts are included with competitive pay and PTO benefits.

Qualifications

• Customer service experience.
• High school diploma/GED equivalent preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.

Responsibilities

• Provide superior customer service to Planet Fitness members and guests.
• Answer phones using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote our fitness instruction classes to active and new members.
• Provide a clean, sanitized and safe club environment.

Skills

Customer service experience

Education

High School Diploma or GED

Tools

Point of Sale (POS) system

Job description

Planet Fitness in Akron, OH is seeking a Part-Time Customer Service Representative starting at $12 per hour. You will handle member interactions, answer phones, assist with sign-ups, and maintain a safe, clean club environment on weekends.

Hourly increases occur at 180 days, 1 year, and every 6 months after the first year, based on anniversary date. Night and weekend shifts are included with competitive pay and PTO benefits.