Full-Time Member Experience Specialist

Planet Fitness; Cleveland (OH); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

PTO

Life Insurance

Short-Term Disability

Employee Assistance Program

Free Black Card membership

Job summary

Planet Fitness in Cleveland, OH is seeking a Customer Service Representative to deliver a friendly, helpful member experience. You will greet guests, sign up new members, provide tours, and support daily club operations in a fast-paced environment.

The role offers growth opportunities, competitive starting pay, shift-differential on select shifts, and comprehensive benefits including PTO, 401K with employer match, and 100% company-paid health, dental, and vision options.

Qualifications

• Customer service experience preferred.
• High school diploma or GED preferred.
• Must be 18 years of age or older and able to work flexible shifts.

Responsibilities

• Provide a superior level of customer service to Planet Fitness members, prospective members and guests.
• Answer phones in a friendly manner using information script.
• Greet members and sign up and tour new members and log amenities.
• Help integrate members into the digital tanning system.
• Promote fitness instruction classes to members and new signups.
• Maintain a clean, sanitized, and safe club environment.

Skills

Customer service experience

Basic computer proficiency

Reliable Transportation

Education

High school diploma/GED equivalent

Job description

Planet Fitness in Cleveland, OH is seeking a Customer Service Representative to deliver a friendly, helpful member experience. You will greet guests, sign up new members, provide tours, and support daily club operations in a fast-paced environment.

The role offers growth opportunities, competitive starting pay, shift-differential on select shifts, and comprehensive benefits including PTO, 401K with employer match, and 100% company-paid health, dental, and vision options.