Member Experience Specialist (Evenings) – $1/hr Premium

EPIC Fitness Group dba Planet Fitness; Saint Clair Shores (MI); Presencial; USD 15.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision insurance

Employee Referral Bonus Program

Night shift premium $1/hr

Free Black Card Membership

401(k) with employer match

Profit sharing program

Clean, vibrant work environment

EAP

Descripción de la vacante

Planet Fitness is seeking a Customer Service Representative to join our team. You will provide a superior level of customer service to members, prospective members, and guests, ensuring a welcoming and judgement-free experience.

Responsibilities include greeting members, answering phones, signing up new members, logging amenities, and communicating updates to members. This role involves regular facility cleaning and creating a positive club environment.

Formación

• Strong customer service mindset and friendly communication.
• Ability to greet members and guests and handle inquiries.
• Professional phone etiquette and the ability to resolve questions efficiently.

Responsabilidades

• Greet members and guests and provide exceptional service.
• Answer phone calls and assist callers with questions.
• Check in members, give club tours, sign up new members, log amenities, and relay updates and billing issues.

Conocimientos

Customer service

Communication

Phone handling

Descripción del empleo

Planet Fitness is seeking a Customer Service Representative to join our team. You will provide a superior level of customer service to members, prospective members, and guests, ensuring a welcoming and judgement-free experience.

Responsibilities include greeting members, answering phones, signing up new members, logging amenities, and communicating updates to members. This role involves regular facility cleaning and creating a positive club environment.