Member Experience Specialist — Part-Time with Growth & Perks

National Fitness Partners; Strongsville (OH); On-site; USD 14,000 - 19,000; Part time

Benefits offered by this job

PTO for all employees

Employee Assistance Program

Free employee Black Card Membership

Job summary

National Fitness Partners is hiring a part-time Customer Service Representative in Strongsville, OH. You will handle phone inquiries, greet and sign up members, process purchases, and promote Planet Fitness classes while maintaining a clean club environment.

Expect a starting wage of about $12 per hour with scheduled increases at 180 days, 1 year, and every 6 months thereafter. Fri–Sun shifts from 9am-5pm; benefits include PTO and employee perks.

Qualifications

• Strong customer service mindset.
• Ability to handle member questions and concerns professionally.
• Comfort with point-of-sale transactions and basic product knowledge.

Responsibilities

• Answer phones in a friendly manner and follow script.
• Greet members, sign up new members, and log amenities.
• Respond to member questions and concerns promptly and professionally.
• Process beverage or merchandise purchases through the POS system.
• Promote fitness instruction classes to members and new signups.
• Maintain a clean, sanitized, and safe club environment.

Skills

Phone etiquette

Customer service

Sales as upsell

Tools

POS system

Job description

National Fitness Partners is hiring a part-time Customer Service Representative in Strongsville, OH. You will handle phone inquiries, greet and sign up members, process purchases, and promote Planet Fitness classes while maintaining a clean club environment.

Expect a starting wage of about $12 per hour with scheduled increases at 180 days, 1 year, and every 6 months thereafter. Fri–Sun shifts from 9am-5pm; benefits include PTO and employee perks.