Member Experience Ambassador

Club Fitness; Affton (MO); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free Memberships

Employee Ownership

Comprehensive Benefits

Job summary

Club Brands in Affton, MO is looking for a Member Experience Associate to energize every interaction and help members feel confident in their fitness journey.

In this fast-paced role you will greet guests, conduct tours, keep the club clean, handle member requests, process sales, and support tanning and recovery amenities while upholding our standards.

Join a local, employee-owned team that values service, community, and career growth, with benefits and free club access.

Qualifications

• Must be 18 years of age or older.
• Previous customer service or hospitality experience preferred.

Responsibilities

• Greet members and guests promptly with a friendly, positive attitude upon arrival and departure.
• Conduct engaging and captivating tours to new and prospective members.
• Maintain cleanliness throughout the club, including equipment and locker rooms, in line with operational excellence standards.
• Respond promptly and professionally to member requests, inquiries, and concerns.
• Process retail and concession sales accurately.
• Assist members with tanning and recovery amenities.
• Maintain a clean, organized front desk area and follow all opening/closing procedures.
• Complete timely and accurate member incident reports.
• Check children in/out of Kids Club.
• Provide a safe, controlled, and nurturing environment.
• Clean and disinfect all toys, furniture, and facilities after each session.
• Communicate professionally with parents, addressing concerns or issues promptly.

Skills

Greet members tours

Customer service

Communication

Attention to detail

Problem solving

Flexibility

Job description

Club Brands in Affton, MO is looking for a Member Experience Associate to energize every interaction and help members feel confident in their fitness journey.

In this fast-paced role you will greet guests, conduct tours, keep the club clean, handle member requests, process sales, and support tanning and recovery amenities while upholding our standards.

Join a local, employee-owned team that values service, community, and career growth, with benefits and free club access.