Member Experience Specialist - Credit Union

Pomona; California; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision coverage

401(k) with company match

Paid holidays and vacation

Sick time

Tuition assistance

Job summary

Advantage Federal Credit Union is seeking a motivated Member Service Center Representative to deliver exceptional service, handle member transactions with accuracy, and uphold professional standards.

You will build relationships, respond to member inquiries, and participate in training while promoting credit union products. Minimum requirements include a high school diploma and 6 months to 2 years of customer service experience, with strong communication and PC skills.

Qualifications

• High school diploma or equivalent required.
• 6 months to 2 years of customer service and/or sales experience preferred.
• Excellent communication skills and strong attention to detail.
• Excellent listening and telephone skills.
• Proficiency with a PC and Microsoft Office.
• Ability to build relationships with members and teammates.
• Strong customer service skills.
• Impeccable reliability for all scheduled shifts.
• Familiarity with credit union products and systems.

Responsibilities

• Maintain knowledge of products and services to assist members.
• Process member transactions accurately and provide recommendations.
• Adhere to verification processes to authenticate identities and transactions.
• Respond to problems and direct calls to the appropriate area.
• Attend training as required.
• Develop member relationships and promote cross-selling of products.

Skills

Customer service

Sales experience

Communication

Listening

PC proficiency

Relationship building

Attention to detail

Phone skills

Professionalism under pressure

Shift reliability

Education

High school diploma or equivalency

Job description

Advantage Federal Credit Union is seeking a motivated Member Service Center Representative to deliver exceptional service, handle member transactions with accuracy, and uphold professional standards.

You will build relationships, respond to member inquiries, and participate in training while promoting credit union products. Minimum requirements include a high school diploma and 6 months to 2 years of customer service experience, with strong communication and PC skills.