Member Experience Specialist – Club Front Desk

Paycom - ATS; Timonium (MD); On-site; USD 17,000 - 25,000; Full time

Job summary

Brick Bodies in Timonium, MD seeks a Service Desk Team Member who delivers world-class customer service to members and guests. You will be the friendly face, greet by name, respond to inquiries, and support brand promises of making people feel comfortable.

Responsibilities include answering phones, handling messages, operating the POS, managing class schedules, cleaning duties, and assisting with club operations.

Qualifications

• Customer service experience required.
• Current CPR/AED certification.
• Strong interpersonal and communication skills; punctual and dependable.

Responsibilities

• Greet members and guests with a warm smile and name.
• Answer phones and take messages with proper greeting.
• Operate Point of Sale and class/appointment schedules.
• Maintain a tidy service desk area and restock supplies.
• Open/close the club as needed and assist with housekeeping.
• Help other associates as needed and support the team.

Skills

Customer service

Phone skills

Multi-tasking

Written communication

Verbal communication

Following directions

Independent work

Job description

Brick Bodies in Timonium, MD seeks a Service Desk Team Member who delivers world-class customer service to members and guests. You will be the friendly face, greet by name, respond to inquiries, and support brand promises of making people feel comfortable.

Responsibilities include answering phones, handling messages, operating the POS, managing class schedules, cleaning duties, and assisting with club operations.