Member Experience Specialist - Call Center (Full-Time)

Alltru Credit Union; Wentzville (MO); On-site; USD 26,000 - 27,000; Full time

Job summary

Alltru Credit Union is hiring a full-time Member Experience eSpecialist (Call Center) to join our Member Experience eCenter team in a fast-paced environment. You will assist members via telephone and live chat with transactions, account maintenance, and information on deposits, loans, mobile banking and online bill pay.

You will build rapport, assess needs, and promote our financial services while maintaining accuracy and delivering outstanding service to members and prospects.

Qualifications

• Excellent telephone skills.
• Strong organizational skills and detail oriented.
• Ability to work independently and as part of a team.
• Good writing/data entry skills with emphasis on accuracy.

Responsibilities

• Build rapport and process requests, inquiries and issues with accuracy.
• Assess situations, apply sound judgement and use troubleshooting skills to assist members.
• Create, develop, retain and strengthen long term relationships with current and potential members by providing products and services that meet their needs.
• Respond to problems and concerns in a timely and precise manner to maintain and strengthen the relationship between the member and the Credit Union.
• Manage and utilize time efficiently to ensure call center meets expected key performance indicator goals and service quality for member satisfaction.

Skills

Phone skills

Organizational skills

Detail oriented

Team player

Data entry

Tools

CRM software

Job description

Alltru Credit Union is hiring a full-time Member Experience eSpecialist (Call Center) to join our Member Experience eCenter team in a fast-paced environment. You will assist members via telephone and live chat with transactions, account maintenance, and information on deposits, loans, mobile banking and online bill pay.

You will build rapport, assess needs, and promote our financial services while maintaining accuracy and delivering outstanding service to members and prospects.