Member Experience eSpecialist

Alltru Credit Union; Wentzville (MO); On-site; USD 26,000 - 27,000; Full time

Job summary

Alltru Credit Union is hiring a full-time Member Experience eSpecialist (Call Center) to join our Member Experience eCenter team in a fast-paced environment. You will assist members via telephone and live chat with transactions, account maintenance, and information on deposits, loans, mobile banking and online bill pay.

You will build rapport, assess needs, and promote our financial services while maintaining accuracy and delivering outstanding service to members and prospects.

Qualifications

• Excellent telephone skills.
• Strong organizational skills and detail oriented.
• Ability to work independently and as part of a team.
• Good writing/data entry skills with emphasis on accuracy.

Responsibilities

• Build rapport and process requests, inquiries and issues with accuracy.
• Assess situations, apply sound judgement and use troubleshooting skills to assist members.
• Create, develop, retain and strengthen long term relationships with current and potential members by providing products and services that meet their needs.
• Respond to problems and concerns in a timely and precise manner to maintain and strengthen the relationship between the member and the Credit Union.
• Manage and utilize time efficiently to ensure call center meets expected key performance indicator goals and service quality for member satisfaction.

Skills

Phone skills

Organizational skills

Detail oriented

Team player

Data entry

Tools

CRM software

Job description

• Base Pay $18.75 - $19.75 / Hour
• Employee Type FT Non-Exempt

Alltru Credit Union, a certified Great Place to Work, isn’t just another job. It’s a career with a cause! Our employees are a driving force in helping people achieve their financial dreams! And we’re growing! Alltru is looking to hire a full-time Member Experience eSpecialist (Call Center) to join our Member Experience eCenter team.

As a Member Experience eSpecialist, you will have the opportunity to grow and make a difference. You will be empowered to deliver exceptional member service by assisting members via telephone and live chat with transactions, account maintenance, and general information regarding credit union deposit and loan products, as well as services including mobile banking and online bill payment. Working directly with our members, our Member Experience eSpecialists play an instrumental role in delivering on our mission: Save you money. Make you money. Save you time. That’s why we exist. This is achieved by providing outstanding service to all credit union and community members, volunteers and employees. A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution.

As a member of our Member Experience eCenter team, the selected candidate will provide excellent service and actively promote Alltru’s full line of financial services to existing and potential members via the telephone, chat and email.

In this high-volume, fast-paced environment, the selected candidate will be expected to:

• Build rapport and process requests, inquiries and issues with accuracy.
• Assess situations, apply sound judgement and use troubleshooting skills to assist members.
• Create, develop, retain and strengthen long term relationships with current and potential members by providing products and services that meet their needs.
• Respond to problems and concerns in a timely and precise manner to maintain and strengthen the relationship between the member and the Credit Union.
• Manage and utilize time efficiently to ensure call center meets expected key performance indicator goals and service quality for member satisfaction.

The successful candidate will have:

• Excellent telephone skills
• Self-motivation and initiative
• Strong organizational skills and detail oriented.
• Ability to work on various computer systems and software
• Good writing/data entry skills with emphasis on accuracy
• Ability to work independently and as part of a team
• Dependability and flexibility with work hours and duty assignments
• Multi-tasking excellence to handle various member communications simultaneously

Enjoy variety and helping people? Ready to join an organization whose commitment to the community and its members is evident in all they do? Alltru Credit Union is calling you! Apply today and become our next full-time Member Experience eSpecialist.