Member Experience Specialist – Bilingual

Self-Help Services Corp; Jacksonville (FL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Benefits package

Job summary

Self-Help is seeking a Member Service Representative to join our Jacksonville, FL team. You will initiate conversations to assess member needs, open new accounts, and process deposits, loans, and transfers with accuracy and compliance.

The role involves cash handling, promotions of credit union products, and occasional travel to events. Bilingual English/Spanish is highly preferred, and flexibility for evenings/weekends is required.

Qualifications

• Minimum one year experience in financial institution or customer service preferred.
• High school diploma or equivalent required.
• Bilingual English/Spanish preferred but not required.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Identify and lead conversations to identify and assess member needs.
• Maintain and enhance member account relationships by providing excellent member service.
• Process share deposit payments, loan payments, manual payrolls, and account transfers.
• Disburse cash and check withdrawals.
• Complete member transactions accurately and timely within prescribed limits and guidelines or seek approval for exceptions.
• Open new membership accounts and assess for accuracy and compliance.

Skills

Customer service oriented

Cash handling

Account maintenance

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Self-Help is seeking a Member Service Representative to join our Jacksonville, FL team. You will initiate conversations to assess member needs, open new accounts, and process deposits, loans, and transfers with accuracy and compliance.

The role involves cash handling, promotions of credit union products, and occasional travel to events. Bilingual English/Spanish is highly preferred, and flexibility for evenings/weekends is required.