Bilingual Spanish Member Experience Specialist

Johns Hopkins Credit Union; Baltimore (MD); Hybrid; USD 37,000 - 46,000; Full time

Job summary

The Johns Hopkins Credit Union is seeking a Member Service Center Representative I to deliver hospitality-driven service across phone and digital channels. You will educate members on financial products, resolve inquiries, and act as a trusted advocate for member wellbeing.

You will handle ongoing member issues from start to finish, ensuring timely follow-up and accurate documentation while promoting digital self-service tools and secure handling of member information.

Qualifications

• High school diploma or GED required.
• Spanish and English fluency required.
• Minimum of one year customer service; financial institution or contact center experience preferred.

Responsibilities

• Delivers a hospitality-driven, member-first experience across all virtual and digital service channels.
• Resolves member inquiries with timely, personalized responses.
• Educates members on products, services, and digital solutions to support financial well-being.
• Builds trust and strengthens relationships by understanding needs and coordinating solutions.
• Protects member information by following authentication and security procedures.
• Meet service level expectations and promote adoption of digital tools.

Skills

Customer service

Bilingual Spanish/English

Communication skills

Education

High school diploma or GED

Job description

The Johns Hopkins Credit Union is seeking a Member Service Center Representative I to deliver hospitality-driven service across phone and digital channels. You will educate members on financial products, resolve inquiries, and act as a trusted advocate for member wellbeing.

You will handle ongoing member issues from start to finish, ensuring timely follow-up and accurate documentation while promoting digital self-service tools and secure handling of member information.