Member Experience Specialist — Banking & Solutions

TowneBank; Chesapeake (VA); On-site; USD 45,000 - 58,000; Full time

Job summary

TowneBank in Chesapeake, VA is seeking a Member Service Specialist to open and maintain accounts, interview members to assess needs, and promote bank products. You will deliver exquisite service in person and on the phone while following AML/BSA guidelines.

Ideal candidates have at least 1 year of branch banking experience, strong communication skills, and the ability to multi-task and resolve member questions with integrity and efficiency. Associates or Bachelor's degree preferred.

Qualifications

• At least 1 year of banking experience in a branch environment with in-person member service.
• Ability to learn and promote product information to members.
• Strong work ethic and high ethical standards in delivering financial services.

Responsibilities

• Open new accounts and maintain existing accounts.
• Interview members to assess needs and match to bank products.
• Gather data accurately and input into the system; maintain written documentation.
• Process transactions with teller line support; promote TowneBank products.
• Provide exemplary member service in person and by phone; follow AML/BSA guidelines.
• Support audits, reconciling accounts, and inventory as needed.

Skills

Banking experience

Product knowledge

Work ethic

Customer interaction

Problem resolution

Multi-tasking

Education

Associates or Bachelor's degree

Job description

TowneBank in Chesapeake, VA is seeking a Member Service Specialist to open and maintain accounts, interview members to assess needs, and promote bank products. You will deliver exquisite service in person and on the phone while following AML/BSA guidelines.

Ideal candidates have at least 1 year of branch banking experience, strong communication skills, and the ability to multi-task and resolve member questions with integrity and efficiency. Associates or Bachelor's degree preferred.