Member Service Specialist

TowneBank; Chesapeake (VA); On-site; USD 45,000 - 58,000; Full time

Job summary

TowneBank in Chesapeake, VA is seeking a Member Service Specialist to open and maintain accounts, interview members to assess needs, and promote bank products. You will deliver exquisite service in person and on the phone while following AML/BSA guidelines.

Ideal candidates have at least 1 year of branch banking experience, strong communication skills, and the ability to multi-task and resolve member questions with integrity and efficiency. Associates or Bachelor's degree preferred.

Qualifications

• At least 1 year of banking experience in a branch environment with in-person member service.
• Ability to learn and promote product information to members.
• Strong work ethic and high ethical standards in delivering financial services.

Responsibilities

• Open new accounts and maintain existing accounts.
• Interview members to assess needs and match to bank products.
• Gather data accurately and input into the system; maintain written documentation.
• Process transactions with teller line support; promote TowneBank products.
• Provide exemplary member service in person and by phone; follow AML/BSA guidelines.
• Support audits, reconciling accounts, and inventory as needed.

Skills

Banking experience

Product knowledge

Work ethic

Customer interaction

Problem resolution

Multi-tasking

Education

Associates or Bachelor's degree

Job description

VA1-1312 GrnbrierPkw-Ches
Chesapeake, VA 23320, USA

Description

TowneBank has a culture that:

• Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community.
• As a hometown bank, our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.

As a Member Service Specialist, you may look forward to:

• Opening new accounts and performing maintenance on existing accounts.
• Interviewing members to obtain information and matching members' needs to bank products.
• Accurately gathering data, completing written documentation, and inputting information into the bank's computer system.
• Completing appropriate transaction tickets and taking them to the teller line for processing.
• Promoting TowneBank as well as all related bank products.
• Providing exquisite member service to members in person and on the phone.
• Following the bank's security guidelines on a daily basis.
• Other duties as assigned, such as ordering supplies, reconciling accounts, and assisting with audits.
• Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA).

You are a person that (required skills):

• Has at least 1 year of banking experience (with a single employer) working on the sales and service platform in a branch environment providing in-person exquisite member service.
• Is able to learn and retain new product information and promote benefits to members.
• Has a strong work ethic and is highly motivated to deliver financial services and solutions with only the highest ethical standards.
• Has the ability to interact professionally with members on the phone, in-person and via written and email correspondence.
• Has experience resolving member issues in a positive, professional manner through active listening and through the delivery of exquisite service.
• Can multi-task on a daily basis and can learn new processes effectively.

You'll be better prepared if you have (desired skills):

• An Associates or Bachelor's degree, or equivalent work experience in a large commercial bank branch.

Physically you can anticipate to:

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.

The good-faith compensation range for this role is expected to be $45,250 to $57,500, based on the role, market, internal equity, and candidate qualifications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.