Front Desk & Member Services Specialist

TowneBank; Williamsburg (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

TowneBank in Virginia is seeking a customer-focused administrative assistant to support branch operations.

You will operate the switchboard, greet members, route calls, type memos and reports, and assist the team with daily tasks while upholding professional standards and compliance with AML/BSA regulations.

This role emphasizes teamwork, reliability, and clear communication as you help TowneBank deliver excellent service to our members.

Qualifications

• Excellent telephone skills.
• Computer experience (Word and Excel).
• Close visual acuity to analyze data, view a computer terminal, read, and prepare documentation.

Responsibilities

• Welcomes TowneBank members and directs them to the appropriate person or department.
• Operates the department’s main telephone switchboard and transfers calls or takes messages.
• Types memos, correspondence, reports and other documents as needed.
• Assists the branch or department team with day-to-day duties as requested.
• Assists with copy projects.

Skills

Excellent telephone skills

Job description

TowneBank in Virginia is seeking a customer-focused administrative assistant to support branch operations.

You will operate the switchboard, greet members, route calls, type memos and reports, and assist the team with daily tasks while upholding professional standards and compliance with AML/BSA regulations.

This role emphasizes teamwork, reliability, and clear communication as you help TowneBank deliver excellent service to our members.