Member Experience Banker

TowneBank; Hampton (VA); On-site; USD 42,000 - 49,000; Full time

Job summary

TowneBank in Hampton, VA is seeking a Member Service Representative I to deliver friendly, accurate service to members and process transactions in a fast-paced branch environment.

You will balance cash, follow security guidelines, and promote TowneBank products while maintaining a professional appearance and teamwork. This role requires punctuality and the ability to handle multiple tasks with care, ensuring compliance with AML/BSA policies.

Qualifications

• One year cash handling and customer service experience with a single employer
• Work experience using basic computer skills including Outlook, Excel, Word and other Microsoft applications.
• Flexibility to learn and grow as new systems or processes emerge.
• Experience operating a cash register with ability to keep cash drawer in balance on a daily basis.
• Ability to accurately process monetary transactions in a timely fashion.
• Proven ability to provide excellent member service in person, on the phone, and by email.
• Ability to work as an integral team player.
• Punctuality and dependability are a must.

Responsibilities

• Handles monetary transactions for members and enters them in the Bank’s software programs and provides receipts.
• Follows the Bank’s security guidelines on a daily basis.
• Reviews member accounts to make appropriate decisions regarding the requested transaction.
• Accurately keeps cash drawer in balance on a daily basis.
• Promotes TowneBank and its products and services.
• Provides exquisite service to members in person, on the phone or by email.
• Displays a professional appearance and behavior.
• Handles other branch duties as assigned.

Skills

Cash handling

Customer service

Microsoft Office

Tools

Bank software

Job description

TowneBank in Hampton, VA is seeking a Member Service Representative I to deliver friendly, accurate service to members and process transactions in a fast-paced branch environment.

You will balance cash, follow security guidelines, and promote TowneBank products while maintaining a professional appearance and teamwork. This role requires punctuality and the ability to handle multiple tasks with care, ensuring compliance with AML/BSA policies.