Member Experience Specialist

Abnb-Federal-Credit-Union-1; Chesapeake (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO from day one

11 paid federal holidays per year

401(k) matching up to 4% with vesting

Disability & life/AD&D coverage

Tuition reimbursement

Opportunities for annual raises and/or

Community involvement opportunities

Job summary

ABNB Federal Credit Union is seeking a Member Service Representative in Chesapeake, VA. The role involves assisting members with all aspects of credit union needs, processing transactions, setting up new accounts, and directing customers to appropriate departments.

Excellent interpersonal skills are essential for handling inquiries across branches, calls, email, and other channels. The position emphasizes service quality, accuracy, and adherence to guidelines while supporting the Contact Center

Qualifications

• Requires High School Diploma or equivalent
• 1–3 years of similar or related experience
• Proficient PC operation with average speed and accuracy
• Experience with Microsoft Office, Outlook, SharePoint desired

Responsibilities

• Presents and explains Credit Union products and services to members and potential members; assists them in identifying products to meet financial needs
• Performs routine member transactions including deposits, withdrawals, cash advances, loan payments, transfers, check cashing, and debit card issues
• Opens and closes accounts and maintains file documentation
• Answers questions and resolves problems by listening and asking questions to understand issues
• Maintains professional and courteous attitude with members, employees, and external vendors
• Supports other branch locations and the Contact Center as needed
• Follows safety and security rules and maintains branch appearance
• Participates in training and continuing education as approved by supervisors
• Performs other duties as assigned

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

SharePoint

Job description

ABNB Federal Credit Union is seeking a Member Service Representative in Chesapeake, VA. The role involves assisting members with all aspects of credit union needs, processing transactions, setting up new accounts, and directing customers to appropriate departments.

Excellent interpersonal skills are essential for handling inquiries across branches, calls, email, and other channels. The position emphasizes service quality, accuracy, and adherence to guidelines while supporting the Contact Center