Member Service Representative

Openland Credit Union; Cypress (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health benefits starting after 30 days

Performance based monthly incentives

Paid time off

Holiday pay and Sundays off

401(k) options with a Student Loan Rep

Life Insurance

Job summary

Openland Credit Union is hiring a Member Service Representative (MSR) in Cypress, TX. The MSR greets members, educates them on credit union products, and delivers courteous, accurate service while handling daily transactions.

You’ll be part of a team that values integrity and service, with opportunities to grow in financial services. Benefits include health coverage after 30 days and incentives.

Qualifications

• Blend of customer service experience, communication skills, and a genuine desire to help others.
• High school diploma or equivalent required.
• At least six months of customer service or cash-handling experience.
• Strong interpersonal skills - courteous, tactful, and professional.
• Ability to communicate effectively with members and team members.
• Comfort with learning and promoting financial products and services.
• Commitment to member satisfaction and accuracy in transactions.

Responsibilities

• Greets every member as they enter the branch with a friendly credit union greeting.
• Educates members on credit union and partner products and services identified during interactions.
• Provides prompt, courteous, and accurate service in processing transactions and supports via feedback from surveys/reviews.
• Answers member requests or escalates to supervisor for specific information.
• Assists management with dual control, compliance, and audit standards.
• Processes deposits, withdrawals, loan and credit card payments, and negotiable items.
• Follows all MSR cash handling procedures per policy and procedure.
• Complies with all policies and state/federal regulations including BSA.
• Directs members to appropriate department when needed.
• Attends new hire and required training to maintain knowledge and skills.

Skills

Customer service

Cash handling

Communication skills

Team player

Education

High school diploma

Job description

• Location 7640 Fry Road,Cypress, TX, 77433,United States
• Employee Type FT Non Exempt
• Manage Others No

At Openland Credit Union, our Member Service Representatives (MSRs) are more than just tellers — they’re the first smiling face our members see, and they play a key role in creating exceptional member experiences.

If you're outgoing, enjoy helping others, and thrive in a team environment, this is the perfect opportunity to grow your career in financial services. We believe in supporting your development from day one. As part of our application process, you’ll be asked to complete a short 10–12 minute survey to help us understand how you learn and communicate best — because investing in you helps us all succeed.

Why Work With Us

Here’s just a glimpse of the perks you'll enjoy at Openland Credit Union:

• Health benefits starting after just 30 days
• Performance based monthly incentives
• Paid time off
• Holiday pay and Sundays off
• 401(k) options with a Student Loan Repayment Match program
• Life Insurance
• And much more!

Requirements

To be successful in this role, you’ll need:

• A blend of customer service experience, communication skills, and a genuine desire to help others.
• High school diploma or equivalent required
• At least six months of customer service or cash-handling experience
• Strong interpersonal skills - courteous, tactful, and professional
• Ability to communicate effectively with members and team members
• Comfort with learning and promoting financial products and services
• Commitment to member satisfaction and accuracy in transactions

What You’ll Do

• Stands and greets everyone entering the branch with the appropriate credit union greeting.
• Provides excellent service by offering and educating our members on credit union and partner products and/or services identified while assisting the member beyond their initial transaction.
• Represents the credit union to members in a courteous and professional manner and provides prompt, efficient, and accurate service in the processing of transactions. Utilize feedback in member surveys/google reviews to maintain or improve member service experience.
• Provides general information to the members whether by phone or in person. Responds to members' requests, problems, and complaints and/or escalates them to the supervisor on duty for specific information or assistance.
• Assist management with maintaining dual control and compliance and audit standards.
• Process member requests or transactions including, but not limited to, deposits, withdrawals, loan and credit card payments, and paying/receiving of negotiable items.
• Ensures all MSR and branch cash handling procedures are followed as outlined by policy and procedure.
• Complies with all credit union policies, procedures, as well as all state and federal regulations including the Bank Secrecy Act (BSA) to protect the credit union and its members.
• Assists branch management with the dual control procedures to include the processing of ATM, vault, plastics, cash shipments and night-drop procedures.
• Submits all appropriate documents to the credit union's document capture system.
• If the request concerns a different department then the MSR is responsible for directing the member to the proper department.
• Attend and participate in all new hire and required training to increase job knowledge and skills. Continue to utilize the Wiki, Payday Updates, and other resources from training to maintain current knowledge and skills.

Summary

At Openland, you’ll be part of a team that values Integrity, Innovation, Impact, and being Invested in the people and communities we serve. We’re proud to be recognized as a Houston Chronicle Top Workplace, and we work hard to create an environment where employees can build their careers, contribute ideas, and make a difference.

Work Environment & Physical Demands

The physical and environmental conditions listed below are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

This position involves:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• May require standing, lifting, or extended computer use
• Must be able to talk, listen and speak clearly on telephone

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other legally protected status.