Member Experience Specialist

Resource-One-Credit-Union; Dallas (TX); On-site; USD 21,000 - 28,000; Part time

Job summary

Resource One Credit Union in Dallas seeks a friendly Member Experience Representative to guide members and non-members through everyday banking tasks, answer questions, and ensure smooth, professional service.

You will process deposits, withdrawals, checks, money orders, and loan payments, balance cash totals daily, open/close terminals, and promote products aligned with members' financial goals while maintaining discretion and confidentiality.

Qualifications

• High school diploma or equivalent is required.
• 1+ years' cash handling experience.
• Prior banking/credit union experience preferred.

Responsibilities

• Greet members and assist with issues, questions and requests.
• Process member transactions, including deposits, withdrawals, checks, money orders, and loan payments.
• Balance and verify cash totals daily.
• Maintain knowledge of products and services; offer appropriate options.
• Open and close computer terminal accounts daily.
• Examine documents for endorsement and negotiability; resolve discrepancies.
• Perform drive-up teller and night drop duties as assigned.
• Other duties as assigned.

Skills

Mathematical skills

Communication skills

Customer service

10-key accuracy

Discretion and confidentiality

Multitasking / adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Resource One Credit Union in Dallas seeks a friendly Member Experience Representative to guide members and non-members through everyday banking tasks, answer questions, and ensure smooth, professional service.

You will process deposits, withdrawals, checks, money orders, and loan payments, balance cash totals daily, open/close terminals, and promote products aligned with members' financial goals while maintaining discretion and confidentiality.