Member Experience Specialist

R1cu; Cedar Hill (TX); On-site; USD 21,000 - 25,000; Full time

Job summary

Resource One Credit Union is seeking a Member Experience Representative in Texas to assist members and non-members with various financial transactions and to recommend products based on the member’s financial goals.

Greet members professionally, process deposits, withdrawals, cashier’s checks, money orders and loan payments in person or by phone. Balance and verify daily totals, maintain knowledge of all products, and open/close terminals as part of a team delivering outstanding service.

Qualifications

• High school diploma or equivalent.
• 1+ years cash handling experience.
• Prior banking/credit union experience preferred.

Responsibilities

• Greet members and assist with issues, questions and requests.
• Process deposits, withdrawals, cashiers’ checks, money orders, and loan payments in person, by telephone or mail.
• Balance and verify transactions and cash totals daily.
• Maintain knowledge of the complete line of products and services and offer appropriate products and services.
• Open and close computer terminal accounts daily.
• Examine documents for endorsement and negotiability.
• Detect and resolve discrepancies promptly.
• Perform drive-up teller and night drop functions as assigned.
• Other duties as assigned.

Skills

Cash handling

Customer service

Mathematical skills

Communication skills

Multitasking

Attention to detail

Discretion

Microsoft Office

10-key

Education

High school diploma or equivalent

Tools

MS Office

10-key

Job description

Resource One Credit Union is seeking a Member Experience Representative in Texas to assist members and non-members with various financial transactions and to recommend products based on the member’s financial goals.

Greet members professionally, process deposits, withdrawals, cashier’s checks, money orders and loan payments in person or by phone. Balance and verify daily totals, maintain knowledge of all products, and open/close terminals as part of a team delivering outstanding service.