Member Experience Specialist: Banking & Digital

IDB Global Federal Credit Union; Washington (District of Columbia); On-site; USD 36,000 - 54,000; Full time

Job summary

IDB Global Federal Credit Union in Washington, DC is seeking a Member Experience Associate to deliver outstanding member experiences, process teller transactions, and identify suitable Credit Union solutions while adhering to policies and regulations.

The role focuses on welcoming members, supporting new accounts, promoting digital channels, and deepening relationships through proactive service, teamwork, and adherence to compliance. Strong communication and detail orientation are essential.

Qualifications

• Fluency in Spanish and English (verbal and written) preferred.
• High School diploma or equivalent required; associate or bachelor’s degree preferred.
• 1-3 years in sales/service in financial services or similar industry preferred.
• Punctual, dependable, and proactive with strong people skills.
• Experience with digital engagement and basic sales/referrals is a plus.

Responsibilities

• Assist members with teller transactions (deposits, withdrawals, payments, cashier’s checks, debit card orders, tax form/address updates).
• Process mobile deposits, ATM settlements, check copies, and statements; upload documentation.
• Ensure proper handling of International Debit Card process and card shipments.
• Greet members, manage lobby flow, promote digital solutions, identify financial needs.
• Assist in in-branch new account openings (Share savings/drafts/capers) while following compliance.
• Conduct relationship reviews to recommend products/services to enhance members' financial journey.
• Handle in-branch domestic and international wire transfers.
• Resolve member issues promptly and educate on self-service channels.

Skills

Bilingual Spanish/English

Customer service

Time management

Digital tools

Sales experience

Attention to detail

Strong communication

Education

High School diploma

Associate or bachelor’s degree preferred

Tools

Banking software

Digital banking platforms

Job description

IDB Global Federal Credit Union in Washington, DC is seeking a Member Experience Associate to deliver outstanding member experiences, process teller transactions, and identify suitable Credit Union solutions while adhering to policies and regulations.

The role focuses on welcoming members, supporting new accounts, promoting digital channels, and deepening relationships through proactive service, teamwork, and adherence to compliance. Strong communication and detail orientation are essential.