Member Experience Specialist - Afternoons (PT)

ComForCare Home Care (Raleigh, NC); Denver (CO); Hybrid; USD 16,531 - 22,041; Part time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and family

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a friendly Customer Service Representative to greet members, assist guests, and ensure a welcoming, efficient club environment during afternoon shifts.

You will manage front desk tasks, answer calls, schedule tours, help with member sign-ups and cancellations, update accounts, and collaborate with the Club Manager to deliver an outstanding member experience.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks such as answering phones and assisting with questions.
• Take information calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member accounts.
• Facilitate member services issues and escalate as needed to Club Manager or supervisor.
• Help maintain the club’s neatness and cleanliness.

Skills

Honesty

Customer service

Computer proficiency

Job description

Planet Fitness - PF Baseline Fitness is seeking a friendly Customer Service Representative to greet members, assist guests, and ensure a welcoming, efficient club environment during afternoon shifts.

You will manage front desk tasks, answer calls, schedule tours, help with member sign-ups and cancellations, update accounts, and collaborate with the Club Manager to deliver an outstanding member experience.