Member Experience Specialist — 24/7 Gym Team

Workout Anytime Franchising Systems, LLC; Columbia (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Free food & snacks

Free uniforms

Training & development

Free gym membership

Career advancement programs

Job summary

Workout Anytime Franchising Systems, LLC in Columbia, TN, is seeking a Customer Service Associate to be the friendly first impression at our gym. You will greet members, process check-ins, explain memberships, tours, and help launch members' fitness journeys.

This role offers training, flexible scheduling, free gym membership, attire, and opportunities to advance into leadership positions through our internal development program.

Qualifications

• Strong communication and customer service skills.
• Positive, energetic ATTITUDE with passion for helping people.
• Hospitality/retail/fitness experience preferred.
• Comfortable with computers, POS systems, scheduling tools.
• Reliable, punctual, organized with attention to detail.
• Ability to work evenings, weekends, and some holidays.

Responsibilities

• Greet members and guests warmly and professionally.
• Check in members, verify accounts, answer questions.
• Explain memberships, give tours, close new sales.
• Schedule new members for initial Success Sessions.
• Provide information on services, amenities, promos.
• Process enrollments, upgrades, billing inquiries.
• Maintain front desk, lobby, and gym clean/organized.
• Support sales/marketing and local outreach efforts.
• Handle calls, emails, and in-person inquiries.
• Monitor club access and follow safety procedures.
• Assist with operations, cleaning, and light maintenance.
• Uphold policies and brand standards.

Skills

Strong communication

Customer service

Positive ATTITUDE

Hospitality/retail/fitness exp

Computer & POS use

Flexibility

Job description

Workout Anytime Franchising Systems, LLC in Columbia, TN, is seeking a Customer Service Associate to be the friendly first impression at our gym. You will greet members, process check-ins, explain memberships, tours, and help launch members' fitness journeys.

This role offers training, flexible scheduling, free gym membership, attire, and opportunities to advance into leadership positions through our internal development program.