Gym Member Experience Specialist

Workout Anytime; Columbia (TN); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

Free gym membership

Free uniforms

Training & development

Workout Anytime attire provided

Bonus and incentive programs

Team-building events

Career advancement opportunities

On-site training

Job summary

Workout Anytime is hiring a Customer Service Associate to greet members, guide tours, and process memberships in a fast-paced gym setting. You will support daily club operations, answer inquiries, and promote services and promotions to help members start their fitness journey.

The role offers flexible scheduling, paid training, and a path for career advancement into leadership positions within a supportive team.

Qualifications

• Strong communication and customer service skills.
• Positive attitude with a passion for helping people.
• Experience in hospitality, retail, or fitness preferred.
• Comfortable with computers, POS systems, and scheduling tools.
• Reliable, punctual, and organized with strong attention to detail.
• Availability to work a flexible schedule including evenings, weekends, and some holidays.

Responsibilities

• Greet all members and guests warmly, providing a friendly and professional first impression.
• Check in members, verify accounts, and assist with membership questions or updates.
• Engage with guests and prospective members to explain membership options, provide tours, and close new membership sales with professionalism and enthusiasm.
• Schedule new members for their initial Success Sessions to help launch their fitness journey.
• Provide information about club services, amenities, and promotions.
• Process membership enrollments, upgrades, and billing inquiries accurately.
• Maintain the front desk, lobby, and gym floor to company cleanliness standards.
• Support sales and marketing efforts, including local outreach and promotional events.
• Handle phone calls, emails, and in-person inquiries with prompt and professional communication.
• Monitor club access and follow company safety and security procedures.
• Assist team members with operations, cleaning, and light maintenance tasks as needed.
• Uphold all Workout Anytime policies, member privacy, and brand standards.

Skills

Customer service

Positive attitude

Hospitality/retail/fitness experience

POS systems

Scheduling tools

Punctuality

Flexibility

Tools

POS systems

Scheduling tools

Job description

Workout Anytime is hiring a Customer Service Associate to greet members, guide tours, and process memberships in a fast-paced gym setting. You will support daily club operations, answer inquiries, and promote services and promotions to help members start their fitness journey.

The role offers flexible scheduling, paid training, and a path for career advancement into leadership positions within a supportive team.