Member Experience Specialist

Sam's Club; Woodbury (MN); On-site; USD 26,174,000 - 37,195,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Sam's Club in Woodbury, MN is seeking a front-end associate to provide member service, operate checkout areas, and promote products and services. You will verify memberships, assist with purchases, and ensure a safe shopping environment while processing returns and exchanges according to policy.

The role emphasizes customer focus, teamwork, and adherence to company standards. Previous retail and cash-handling experience are valued, with opportunities for training on new technologies and programs.

Qualifications

• Retail experience including operating front-end equipment (cash register).
• Experience with mobile retail applications.
• Flexible availability and customer-focus.

Responsibilities

• Provides member service and maintains the checkout area.
• Resolves member issues and concerns and processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to policy.
• Follows safety standards and conducts safety sweeps.
• Maintains entrance/exit areas and assists with transporting items.
• Delivers training on processes and new technology to associates.
• Ensures a safe shopping environment and protects assets.

Skills

Cash handling

Customer service

Retail experience

Job description

Sam's Club in Woodbury, MN is seeking a front-end associate to provide member service, operate checkout areas, and promote products and services. You will verify memberships, assist with purchases, and ensure a safe shopping environment while processing returns and exchanges according to policy.

The role emphasizes customer focus, teamwork, and adherence to company standards. Previous retail and cash-handling experience are valued, with opportunities for training on new technologies and programs.