Member Experience Ambassador

YMCA; Virginia; Hybride; USD 32 000 - 42 000; Plein temps

Résumé du poste

YMCA of the Virginia Peninsulas seeks a Membership Experience Staff to deliver an outstanding member experience. You will greet, check-in, and connect with members and guests, process memberships, and conduct facility tours while maintaining a welcoming, professional environment.

This role supports the mission and values, operates the Welcome Center daily, and ensures safety in line with EOP; occasional fundraising participation is expected.

Qualifications

• 1. Minimum of 18 years of age.
• 2. YMCA experience in member services, program, or a related field is preferred.
• 3. Ability to interface with basic software programs and use phone systems.
• 4. Ability to perform math skills required to accurately manage money and accounting procedures for YMCA software operations.
• 5. Possess business professional communication skills.
• 6. Certification in CPR/First Aid/AED/O2/CAP required within 60 days of hire.
• 7. Complete and maintain required trainings to include: New Employee Orientation (NEO), Bloodborne Pathogens, Child Abuse Prevention (CAP), and Sexual Harassment.
• 8. Satisfactory completion of a criminal background check and Child Protective Services check.

Responsabilités

• 1. Support the mission, vision and goals of the YMCA.
• 2. Promote a professional work environment through character development by modeling the values of caring, honesty, respect and responsibility.
• 3. Lead in a manner that advances our cause to strengthen the foundations of community through programs that focus on youth development, healthy living and social responsibility.
• 4. Ensure everyone who enters the building is greeted, checked-in, and newly processed when necessary. Specifically greet members by their name as they are scanned into the system.
• 5. Implement the daily operations of the Welcome Center.
• 6. Responsible for maintaining cleanliness of area as well as replenishing supplies.
• 7. Wear staff uniform and name tag, or professional attire when appropriate.
• 8. Responsible for completing membership/program paperwork and processes into current YMCA operations systems.
• 9. Give current and prospective members tours of the facility.
• 10. Efficiently answer multiple line phones with YMCA greeting.
• 11. Attend staff meetings and trainings as scheduled.
• 12. Ensure all members, guests, and program participants are in a safe environment and actively follow center Emergency Operations Plan (EOP).
• 13. Follow department Association standards.
• 14. Follow mandated abuse reporting requirements.
• 15. Act as a leader in emergency situations. Report any accidents or incidents according to Emergency Communication Action Plan.
• 16. Promote and participate in YMCA fundraising efforts to include Annual Support and United Way Campaigns.
• 17. Carry out other related duties as deemed necessary by the Membership Department and center operations to ensure an excellent member experience.

Connaissances

Customer service orientation

Communication skills

Cash handling/math

Phone systems

Outils

YMCA software operations

Basic computer skills

Description du poste

YMCA of the Virginia Peninsulas seeks a Membership Experience Staff to deliver an outstanding member experience. You will greet, check-in, and connect with members and guests, process memberships, and conduct facility tours while maintaining a welcoming, professional environment.

This role supports the mission and values, operates the Welcome Center daily, and ensures safety in line with EOP; occasional fundraising participation is expected.