Member Experience Specialist

The YMCA of the Virginia Peninsulas; Newport News (VA); On-site; USD 32,000 - 52,000; Full time

Job summary

The YMCA of the Virginia Peninsulas is seeking a Membership Experience Staff member to ensure an outstanding member experience. You will greet, check-in, and process members, while assisting with Welcome Center operations and daily tasks.

You’ll maintain a clean, organized space, handle paperwork in YMCA systems, give tours, and respond to inquiries by phone. Participation in trainings and safety protocols is required.

Qualifications

• Minimum age 16 years.
• YMCA experience in member services or related field preferred.
• Ability to interface with basic software and use phone systems.
• Ability to perform math for money and accounting procedures in YMCA software.
• Possess business professional communication skills.
• CPR/First Aid/AED/O2/CAP certification required within 60 days of hire.
• Complete trainings: NEO, Bloodborne Pathogens, CAP, Sexual Harassment.
• Satisfactory completion of background and Child Protective Services checks.

Responsibilities

• Greet, check-in, and process members and guests.
• Operate the Welcome Center daily.
• Maintain cleanliness and replenish supplies.
• Process membership/program paperwork in YMCA systems.
• Give tours to current and prospective members.
• Answer multi-line phones with YMCA greeting.
• Attend trainings and staff meetings as scheduled.
• Follow Emergency Operations Plan and safety guidelines.
• Support fundraising efforts (Annual Support, United Way).
• Lead in emergency situations as needed.

Skills

Communication skills

Software proficiency

Math / cash handling

Customer service

Education

CPR/First Aid/AED/O2/CAP certification

Tools

Phone systems

YMCA software operations

Job description

The YMCA of the Virginia Peninsulas is seeking a Membership Experience Staff member to ensure an outstanding member experience. You will greet, check-in, and process members, while assisting with Welcome Center operations and daily tasks.

You’ll maintain a clean, organized space, handle paperwork in YMCA systems, give tours, and respond to inquiries by phone. Participation in trainings and safety protocols is required.