Member Experience Specialist

Sam's West, Inc.; White Bear Lake (MN); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase plan

Life insurance

Paid time off

Live Better U education program

Employee discounts

Job summary

Sam's Club in White Bear Lake, MN is seeking a Member Frontline Services associate to assist members and manage checkout operations. You will help customers with purchases, promotions, and self-service technology in a fast-paced retail environment.

The role emphasizes handling payments, returns, exchanges, and maintaining safety and order to deliver a great member experience. Training and program rollout support are also part of the responsibilities.

Qualifications

• Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Responsibilities

• Provides member service and resolves member issues.
• Maintains the checkout area and processes member purchases.
• Assists with payments, returns, refunds, and exchanges per policy.
• Promotes Sam's Club products and services and guides members on self-service technology.
• Maintains safety standards and conducts safety sweeps; reports unsafe situations.
• Assists with training of Member Frontline Services associates; delivers rollout training.

Skills

Retail experience

Front end equipment operation

Job description

Sam's Club in White Bear Lake, MN is seeking a Member Frontline Services associate to assist members and manage checkout operations. You will help customers with purchases, promotions, and self-service technology in a fast-paced retail environment.

The role emphasizes handling payments, returns, exchanges, and maintaining safety and order to deliver a great member experience. Training and program rollout support are also part of the responsibilities.